This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Parker & Sons is a great company. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. A free inside look at company reviews and salaries posted anonymously by employees. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. There are still labor laws to abide by! Learn more about Birdeye. page 5. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Had been without plumbing for days already. Frankly, this is lousy customer service. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. I told my boss and she told upper management but they got mad at us. Install or Replace a Heat Pump. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. Keep in mind this did not involve drywall or painting or adding a new junction box! Parker and Sons is a life savor. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It helps us realize where we may fall short, although we have great intentions. Parker & Sons offered a rebate through the ********** program. Phone calls to management were not returned. Larger 3.5 ton unit was low on refrigerant and had a leak. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. WE appreciate every review we receive, good or bad. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? to our friends and family be done by Jesus. 6pm time frame. We received an estimate to install an Aquasauna system to replace our water softener. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. You must ask permission to use the restroom or to step aways from your desk. The charge would be $3,819.00. I was told I was the next customer in a 2 to. Anthony was professional, knowledgeable, courteous and nice. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. We are very . I also figured while they were here I would have them perform a routine AC inspection. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Justin was so nice and professional. From the hourly and the bonus structure. Yelp users havent asked any questions yet about. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. This is being addressed immediately and someone will reach out. We had our 1st ac regular maintance service. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . Random schedule changes which affect your life. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! They were able to come out SAME DAY and get our AC back up and running. Repair, maintenance, and installation in Phoenix. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Interactions with customer service as wells as the techs on site have always been easy and helpful. My electric bill was outrageous. Having problems? Stay up-to-date on current news, promotions, and industry tips. I woke up with a rainstorm in my living room after a pipe burst upstairs. Customer service contacts and company information. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So far, so good. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! I had purchased an HV** unit from Parker and Sons to replace previous unit. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. Im on disability, with issues from Leukemia and type 1 diabetes! Thank you for trusting us to deliver the quality service you deserve! The manager said he would make it right. ******* said that is not what she sees on the invoice. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. The a/c was running constantly and my electric bill was sky high. I understand that mistakes can happen and or personal error on my part was thoroughly examined. We repair and maintain existing electrical systems. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. The department is basically understaffed. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! Having problems? My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. HIPAA Guidelines To Remember While Responding To Patient Reviews. We know he'll love your shout-out as much as we do. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Parker & Sons were great !! They are not authored by Glassdoor. Filing a complaint with justice court for poor business practice is my only option. Came as scheduled. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Buyer beware - their rookies may cost you real money! I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. Challenging to get quality leads and minimal commissions. That was frustrating, but mistakes happen. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I may have not been presented other billing options. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. Now the second issue is talking to his manager 2. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! We have to clean ourselves in the office. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Parker and Sons consumer reviews, complaints, customer service. Dont know his name, but u have Gem with him, working for ur company. Neither have returned my calls.It will be in upper 30s tonight. Useful. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. We would give them a 5 Star rating. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. The sales people and technical staff were efficient and professional. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. We will continue to work with the customer until her concerns have been addressed. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Visa, MasterCard, American Express, Discover, Check. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. I woke up with a rainstorm in my living room after a pipe burst upstairs. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Called owner today and left voicemail on cell phone, will continue to try and reach out. You are in Phoenix. Their request will take **** business days to process. Schedule an appointment with us today! our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. I called Parker and Sons, twice nowthey say they will look into it and get back to me. Plumbing. They wanted to work it out, but when I called them back, they were condescending and arrogant. Parker & Sons just completed an a/c overhaul yesterday. Finally I had to pay $700 for two capacitors. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. BBB is here to help. Gentleman was polite, courteous and professional. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. These are just a few examples: Dave at Parker and Sons came to my rescue. 12/16/2022. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. Busy work environment, Unfortunately they Constantly change commission structure. Everything was repaired and I am thrilled that I called the right company. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. Fast service,made sure it was done the way I wanted it. This a/c broke down about the first 2 months and they came out to fix it. There is NO way the actual install times takes four times as long. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Laurie C. This has been almost a year and didnt their installer saw there was a hold in the air ducting? When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! Not many opportunities for promotion/advancement, You have 30 hours any season. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. The original invoice was modified by making changes, i.e. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. They cleaned my vents last year and they put my vents back on backwards. They do not value their customers. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. I only want my money back from this awful company. Doug, we're glad your service was both prompt and professional. Replace water softener with Aquasauna water filtration system. Months, later, no rebates. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. They did air-conditioning work for my heater. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Justin Ross came out to our house around 9am the next day. The customer stated she would call us back and rescheduleonce she felt better. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. ******************** Tucson has processed a refund as requested and send it via US Mail. Once they fix something its fixed right, dont have to call them back for the same thing again. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. $300 would've been the right price. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. We also ensure all reviews are published without moderation. You are in Phoenix. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. They expect allot from employees. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. - owner buys cheap equipment, Good pay
Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). We are very happy. Customer service contacts and company information. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. - could be paid more
The work was done carefully and everything was communicated to me along the way. Hi Lois. They will install the new softener this afternoon! Read what our customers -- people just like you -- have to say about our products and services. Had 2 faucets leaking. 9 Parker & Sons reviews. Good. Yes, Parker & Sons offers emergency services. Juan, we agree. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. I have a large so I needed two new AC units. I am going to dump this company's contract ASAP. electrician, air duct cleaning, ceiling fans. Parker & Sons is currently rated 4.4 overall out of 5. He was absolutely correct. Calling Parker & Sons was the best move I ever made. Luckily, my next call was to Parker & Sons. Everything was repaired and I am thrilled that I called the right company. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My ac was out again last night due to another failed thermostat. It's fun environment but customers always take priority. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. They did heating. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I escalated my calls again and spoke with management person *********************. Useful Reply Reporter447795 3d . In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Verify your email to use filters. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. BBB Business Profiles generally cover a three-year reporting period. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Every time they come out to fix something and other things break. We also have a Tucson site. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. Im without heat. 12. I paid $11,000.00 for the heater and a/c. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? International Association of Better Business Bureaus. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. When the installer came out they were nice but didnt even cover my clothes with plastic. Luckily, my next call was to Parker & Sons. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. BBB Business Profiles are subject to change at any time. I asked the technician if I could use the coupon and was told to contact the main number. Schedule Service. Worst company ever!!!! Note that complaint text that is displayed might not represent all complaints filed with BBB. The electrician did not clean up, leaving the old one in the backyard. Good company with some growing pains but they manage the best they can. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. Parker and Sons is a life savor. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. Share. The coupler came loose and it needed to be taped back together. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. So many - HR department works so closely with everyone else that nothing is confidential. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. 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