Take a moment to de-stress. Every company has a unique culture that's all their own. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. Zappos does an incredible job at contacting customers in a timely manner, especially when there are situations that go wrong. Is this the place for you? This vision led Zappos to deliver happiness through the four Cs: Commerce, Customer Service, Company Culture, Community. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. This took shape at Zappos in 2015 via a new management structure called Holacracy. Zappos takes great pride in providing a safe and healthy work environment. It is how it sells these products and what it does for its employees and customers that makes Zappos what it is today. At Zappos, we embrace diversity in thoughts, opinions, and backgrounds. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. How do you encourage more change to be driven from all areas of the organization? In the words of the CEO: As we continue to grow, we strive to ensure that our culture remains alive and well. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. We believe that the best teams are those that not only work with each other, but also interact with each other outside the office environment. We believe that in general, the best ideas and decisions can come from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. Do you exemplify a positive team spirit? Today, we still sell shoes as well as clothing, handbags, accessories, and more. The following is missing from this set of principles: Summary: Each design principle can have a brief summary, these could be a couple of lines or a detailed paragraph outlining how this principle is used or measured, e.g. Get a $10 credit for Fathom Analytics. If you are not prepared to deal with constant change, then you probably are not a good fit for the company. Standard write-ups of the Zappos story focus on the company's commitment to customer service. Zappos Insights was established as a supplementary support for customers who want to learn more about their business practices. How do you challenge and stretch yourself? Our company culture is what makes us successful, and in our culture we celebrate and embrace our diversity and each person's individuality. Zappos has 10 core values that guide every activity at the company and form the heart of the company's business model and culture: Deliver WOW through service. Relatives include your spouse, sister, brother, daughter, son, mother, father, grandparents, aunts, uncles, nieces, nephews, cousins, step relationships and in-laws. The best leaders are those that lead by example and are both team followers as well as team leaders. Principles help inform and influence values. However, by prioritizing customer trust and satisfaction, they are rapidly recovering. In these times of change, ethical considerations taking a backseat to a lean business model is not a sustainable approach. Lets be friends! Many of the company's best ideas have been the direct result of informal interactions outside of the office. In order to buy out the board, Zappos needed to unite with Amazon, a company that not only accepted but promoted their value to customers. If you use company funds, please make best efforts to ensure that Zappos has received proper value in return. Is there a sense of adventure and creativity in the work that you do? Subscribe to our newsletter. The best team members take ownership of issues and collaborate with other team members whenever challenges arise. Shopping tip: Zappos also offers coupons and promo codes . Hassle-Free Returns at Whole Foods: Say goodbye to shipping boxes and return labels! For example, there is nothing improper about having dinner with a vendor when the vendor is in town, even if the vendor visits regularly because there is a legitimate business purpose servedyou are developing a strong relationship with the vendor. All rights reserved. But it can also at times feel risky, stressful, and confusing. Certain employees must comply with trading windows and/or preclearance requirements when they trade Amazon.com securities. 2018 Compliance Culture. Are you afraid of making mistakes? Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? Honest and accurate recording and reporting of information is critical to making responsible business decisions. Zappos Insights offers a range of services that can suit your business needs. He informed his managers through an email that they were no longer needed and would become regular workers, but were able to keep their salary. Each has had its own twists and tricks to surprise and delight partygoers. Subscribe to the Zappos Insights Newsletter! It leads to higher employee engagement and higher profitability. It's important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and to make sure that you do the right thing and treat your relationships well. And it's true: we don't. The Zappos Legal Department is responsible for the interpretation and application of this Code of Conduct to particular situations and will recommend an appropriate resolution of the conflict. 20092023 - Zappos.com LLC or its affiliates. But it has to be a joint effort: You have to want to challenge and stretch yourself in order for it to happen. Zappo's Design Principles. The diversity of Zappos employees is a tremendous asset. While this Code of Conduct addresses a wide variety of topics, you need to use your good judgment and common sense as it cannot, and does not, address every possible situation. I love that I get to be me all day. Please refer to the applicable sections of the Employee Handbook for further guidance. Zappos needs to continue to recruit the right employees that are both promote the companys core values and are innovative in finding new solutions for the company to grow in a sustainable and ethical manner. The best team members have a positive influence on one another and everyone they encounter. Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. This self-inflicted evolution can lead to positive growth and a more forward-facing structure that is built for the future, but it can also be destructive to a corporate culture that people rely on for consistency and security. We value passion, determination, perseverance, and the sense of urgency. http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1, Annual Revenue: billion Confidential information about Zappos and its operations belongs to Zappos. At Zappos, anything worth doing is worth doing with WOW. Be Adventurous, Creative, and Open-Minded 5. As we grow, our processes and strategies may change, but these 10 Core Values will remain the same. You must maintain the confidentiality of information Zappos, Amazon, and our business partners (e.g., vendors, customers, service providers) entrust to you, except where disclosure is clearly authorized or legally mandated. The proper use of Zappos property calls to mind Core Value #8 Do More With Less. Any and all suggestions as to how this Code of Conduct can be improved will be welcomed! In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. Passion is the fuel that drives ourselves and our company forward. http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand Honesty Honesty is an essential value required to conduct business in an ethical manner. Accordingly, you may not take for yourself opportunities in Zappos area of business that you discover through the use of Zappos property, information or position. At Zappos our 10 Core Values are more than just words, they're a way of life. Business contributions to political campaigns are strictly regulated by U.S. federal, state and local law. We look for both fun and humor in our daily work. This year, we invited our vendors to run away with us to the Untamed Circus.". Customer Loyalty Director Rob Siefker discusses the company's mindset for WOWing callers and shoppers at every turn. Another challenge that Zappos faces in upcoming years is the threat of globalization and core sustainability. We have designated our CEO, COO, and CFO as our official spokespeople for all matters. All employees of the Company are expected to review and follow the Insider Trading Guidelines. New employees go through a training program to learn about over-the-phone customer service and how to take orders in a chaotic warehouse environment. We have developed a reputation for not only dealing fairly with others, but for going above and beyond. This Code of Conduct applies to all employees and consultants of Zappos.com, Inc. and its subsidiaries (Zappos), and to all officers and directors of Zappos who are also Zappos employees. Tip! This will evolve, change, and grow over time but we wanted to get the most important stuff in here first: our Core Values. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. As a company that uses a self-managed organizational structure, we encourage Zapponians to identify areas of opportunity within the organization and propose solutions. Employees performing services in the United States or other countries governed by at will employment rules should be aware that this Code of Conduct does not alter an employees at-will relationship with Zappos. We believe in hard work and putting in the extra effort to get things done. Our relaxed and supportive office environment allows individuals to show up authentically yes, even in their flip flops or footie pajamas. Zappos customers admire the service they receive and appreciate that the company is quick to respond when they are at fault. You must at all times try your best to deal fairly with your fellow employees, our customers, vendors and investors. Do you push yourself outside of your comfort zone? 1. For all our emphasis on customer service, our #1 priority is company culture. This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far. http://about.zappos.com/our-unique-culture/zappos-core-values Living them. We have 2 annual parties at Zappos. We never want to become complacent and accept the status quo just because that's the way things have always been done. It is our policy to disclose information concerning Zappos to the public only through specific limited channels to avoid inappropriate publicity and to ensure that all those with an interest in Zappos will have equal access to information. And that's where we're breaking new ground. How do you get your fellow circle members to grow personally? And for these Zapponians, it's the perfect backdrop to build meaningful connections. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more. Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. One of the side effects of encouraging weirdness is that it encourages people to think outside the box and be more innovative. Principle of Ethics Zappos has a strong ethical climate and strives on their Code of Conduct and Ethics. You must not provide any false or incomplete information to the accounting department. Compliance and ethics business case studies, Last week on Compliance Culture Compliance Culture, Round-up on developments in client due diligence in the financial services , Compliance in current and historical events. As the company grows, communication becomes more and more important, because everyone needs to understand how his/her team connects to the big picture of what we're trying to accomplish. You must also avoid any investment, interest or association that interferes or might interfere with your independent exercise of judgment in Zappos best interests. Hundreds of ideals were submitted, which resulted in 37 foundational themes. Are you inspired? In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. This took shape at Zappos in 2015 via a new management structure called Holacracy. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. Zappo's Design Principles In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the "Code of Conduct") are already touched on in our Core Values and currently exist in our company culture. http://about.zappos.com/jobs/why-work-zappos/our-benefits In October of 2011, one of the processing systems encountered complications and problems quickly escalated. Unless information is publicly available, you should in general avoid discussing the following subjects with any competitor: prices, terms or conditions of sale; credit terms, discounts, profits, profit margins or costs; market segment shares; distribution practices; bids on contracts; sales territories; selections, rejections or terminations of customers; or any other matters where an agreement with a competitor would be inconsistent with the complete freedom of action of Zappos in the conduct of our business. As alluded to at the beginning of this Code of Conduct, ask yourself if you would be embarrassed or uncomfortable if your supervisor found out about the gift in question. Book an office hour. If you think you may be pursuing such an opportunity, you should discuss the matter with the director or Vice President of your department or business division or the Zappos Legal Department. t. Do you believe in what we are doing and where we are going? What can we do that's both fun and a little weird? It's an endless cycle, and it's a good thing: it's the only way for a company to survive. It exemplifies the honest and ethical values the company has built. The first was the 2008 Layoff. Deliver WOW Through Service 2. They serve those they lead. At Zappos, these low-cost perks are often the most appreciated by employees. http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com You must try to handle any actual or apparent conflict of interest between your personal and professional relationships in an ethical manner. In most companies, new ideas have to be approved by a manager or a chain of managers. It is now an online store generating $1 billion per year in the retailing of shoes, clothing, handbags, at-home products, beauty products, and accessories for women, men, and kids. Strive to ensure that Zappos faces in upcoming years is the threat globalization... 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